Job Description
Join our award-winning luxury hotel in the heart of downtown Cleveland! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences and drive operational excellence. This immediate hire position offers competitive compensation, comprehensive benefits, and rapid career advancement opportunities. Be the first point of contact for our international clientele while working in a state-of-the-art facility with cutting-edge hospitality technology. Perfect for energetic professionals passionate about creating memorable stays in the Land!
Responsibilities
- Check-in/out guests with precision and efficiency using Opera property management system
- Manage reservations, room assignments, and VIP guest requests
- Process payments, handle cash transactions, and reconcile daily reports
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest inquiries and complaints with empathy and professionalism
- Upsell rooms, amenities, and local attractions to enhance revenue
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic mathematical aptitude for financial transactions
- Flexible schedule including nights, weekends, and holidays
- High school diploma or equivalent required
- Valid driver's license preferred