Job Description
Join our award-winning luxury hotel in the heart of Baltimore! We're urgently seeking a charismatic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll create memorable moments while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Perfect for hospitality professionals passionate about service excellence.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through personalized service
- Assist with VIP guest requests and special arrangements
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and problem-solving abilities
- Valid driver's license and reliable transportation
- Ability to stand for extended periods
- Basic knowledge of Baltimore attractions and transportation