Job Description
Join our award-winning luxury hotel team in the heart of Philadelphia! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in a fast-paced environment. This immediate hire position offers competitive pay, comprehensive benefits, and growth opportunities within our global hospitality brand. If you're passionate about service excellence and thrive in vibrant settings, apply today to become part of Philadelphia's premier hospitality destination.
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with meticulous attention to detail
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Philadelphia attractions and transportation
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required