Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as an entry-level Front Desk Agent! We're seeking energetic, customer-focused individuals to create memorable first impressions for our guests in the heart of Portland. This role offers comprehensive training, career advancement opportunities, and a supportive work environment in one of Oregon's most vibrant cities. If you're passionate about exceptional service and ready to launch your hospitality career, we encourage you to apply today!
Responsibilities
- Warmly greet and check-in/check-out hotel guests with efficiency and professionalism
- Manage room reservations, cancellations, and modifications using our property management system
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/management teams
- Process payments, maintain accurate cash drawer, and manage billing procedures
- Perform nightly audits and prepare detailed shift reports
- Assist with valet services and concierge duties as needed
- Maintain a clean, organized lobby environment
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Proficient with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends, holidays, and evenings
- Professional appearance and positive attitude
- Must pass background check and drug screening