Job Description
Join our dynamic team at Grand City Hospitality as a Front Desk Agent and kickstart your career in the heart of Philadelphia! We're seeking enthusiastic individuals to deliver exceptional guest experiences through warm interactions, seamless check-ins, and efficient problem-solving. This immediate hire opportunity offers flexible shift schedules, competitive pay, and growth potential within our award-winning hotel chain. If you thrive in fast-paced environments and possess a passion for hospitality, apply today and become part of Philadelphia's premier hospitality destination!
Responsibilities
- Greet and assist guests with check-in/check-out processes using hotel management systems
- Manage room reservations, modifications, and cancellations with precision
- Address guest inquiries and resolve complaints promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security teams for smooth operations
- Process payments, handle cash transactions, and maintain accurate financial records
- Perform nightly audits and generate shift reports for management review
- Uphold brand standards through professional appearance and service excellence
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service experience in hospitality or retail
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math skills for cash handling and financial reporting
- Valid Pennsylvania driver's license (if required for local errands)
- Must pass background check and drug screening