Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent and kickstart your hospitality career in Indianapolis! We're seeking energetic, customer-focused professionals to deliver exceptional guest experiences across day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with immediate opportunities for advancement. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through consistent service delivery
- Operate PMS systems (e.g., Opera, Marriott) and office equipment
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with reservation software and MS Office
- Flexible availability for day/evening/night shifts
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Basic knowledge of Indianapolis attractions/services
- Positive attitude and problem-solving mindset