Job Description
Join our award-winning team at the Grand Oakland Hotel & Spa, where we blend luxury with local charm. As a Front Desk Agent, you'll be the first impression of our guests' Bay Area experience. We're seeking a passionate hospitality professional to deliver exceptional service while showcasing Oakland's vibrant culture. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of California's most dynamic cities.
Responsibilities
- Provide warm, personalized check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and dining teams to ensure seamless operations
- Act as a local concierge, recommending Oakland attractions, restaurants, and events
- Maintain accurate guest records and confidential information
- Process payments and handle cash/credit transactions securely
Qualifications
- Minimum 1 year hotel front desk or high-end customer service experience
- Exceptional communication skills and multilingual abilities (Spanish highly valued)
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Strong problem-solving abilities and conflict resolution skills
- Valid California driver's license and reliable transportation
- Ability to work flexible shifts, including nights, weekends, and holidays
- Professional appearance and polished demeanor
- Knowledge of Oakland's geography and local attractions