Job Description
Join our premier downtown Minneapolis hotel team as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during flexible shifts. This immediate hire opportunity offers competitive pay and career growth in the heart of Minnesota's hospitality scene.
Enjoy a dynamic work environment with state-of-the-art facilities, comprehensive training, and a supportive team culture. Perfect for night owls and early birds alike – our 24/7 operation accommodates diverse schedules while prioritizing work-life balance.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using PMS systems
- Handle guest inquiries, complaints, and special requests
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with valet services and luggage handling
- Participate in shift handovers and daily briefings
Qualifications
- Previous front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving and conflict resolution abilities
- Basic knowledge of Minneapolis attractions and services
- High school diploma or equivalent required
- Valid driver's license (for valet duties)