Job Description
Join our award-winning team at Grand Plaza Hotel Wichita as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic professionals to deliver exceptional guest experiences in our luxurious downtown property. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive environment. Immediate openings available for candidates ready to make a difference.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve concerns with a solution-oriented approach
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance teams for seamless operations
- Market hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk area at all times
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with hotel management software (e.g., Opera, PMS)
- Strong communication and multitasking abilities
- Flexible schedule including nights, weekends, and holidays
- Basic math and cash handling skills
- Positive attitude with problem-solving mindset
- High school diploma or equivalent required