Job Description
Launch your hospitality career without experience! Grand Capital Hotel in Washington DC is seeking enthusiastic Front Desk Agents to join our vibrant team immediately. Perfect for career changers and recent graduates, this role offers comprehensive on-the-job training to master hotel operations while delivering exceptional guest experiences. Enjoy competitive pay, flexible scheduling, and growth opportunities in DC's premier hospitality district.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel systems
- Handle guest inquiries and resolve concerns with empathy and professionalism
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold strict safety and cleanliness standards in public areas
- Act as primary point of contact for guest requests and emergencies
- Assist with basic administrative tasks including phone handling and filing
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficient with basic computer applications
- Ability to work flexible shifts including nights/weekends
- Valid government-issued ID for background verification
- Positive attitude and passion for customer service