Job Description
Welcome to Grand Horizon Hotels, where hospitality meets innovation. We are currently seeking a dynamic and professional Front Desk Agent to join our vibrant team in the heart of Milwaukee. If you thrive in a fast-paced environment and love creating memorable guest experiences, this is the perfect opportunity for you.
We are looking for individuals who are not just employees, but brand ambassadors who represent our commitment to excellence. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay.
Why Choose Grand Horizon?
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Immediate Start: Join our team without delay.
- Growth Opportunities: Clear pathways for career advancement within the hospitality industry.
Don't miss this chance to advance your career in a top-tier hotel environment. Apply now!
Responsibilities
- Guest Relations: Greet guests warmly upon arrival and departure, ensuring a welcoming atmosphere from the moment they step through the door.
- Check-in/Check-out: Efficiently process reservations, verify guest information, and handle payments using our Property Management System (PMS).
- Communication: Answer phone calls and emails promptly, addressing inquiries regarding room availability, amenities, and local recommendations.
- Problem Solving: Handle guest complaints or issues with grace and efficiency, escalating complex matters to the manager when necessary.
- Security: Maintain the safety and security of the hotel premises, including monitoring key card access and fire safety protocols.
- Housekeeping Coordination: Communicate maintenance requests and room cleanliness standards to the housekeeping staff to ensure guest satisfaction.
Qualifications
- Experience: Previous experience in hospitality, guest services, or front desk operations is preferred but not required for the right candidate.
- Education: High school diploma or GED equivalent is required.
- Skills: Strong computer literacy and proficiency with reservation software or PMS.
- Communication: Excellent verbal and written communication skills in English.
- Interpersonal: A friendly, professional demeanor with a focus on customer service.
- Availability: Ability to work flexible hours, including weekends, holidays, and evenings.