Job Description
Join our award-winning team at Grand Hospitality Group! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in Nashville's vibrant hospitality scene. This immediate hire position offers competitive pay, comprehensive benefits, and flexible shift scheduling. If you thrive in fast-paced environments and possess a passion for customer service, this is your opportunity to launch or advance your hospitality career!
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and room assignments using hotel management systems
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through professional appearance and communication
- Assist with emergency procedures and security protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or related field
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic mathematical aptitude for cash handling
- Valid driver's license and reliable transportation