Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel, a premier luxury destination in downtown Los Angeles. We're seeking a dynamic Night Front Desk Agent to deliver exceptional guest experiences during our most vibrant operational hours. This role is perfect for detail-oriented professionals who thrive in fast-paced environments and embody our commitment to service excellence.
As the first point of contact for our overnight guests, you'll manage check-ins, resolve inquiries with grace, and ensure seamless operations while maintaining our 5-star standards. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of LA's most iconic neighborhoods.
Responsibilities
- Efficiently manage guest check-ins/checkouts and room assignments using our property management system
- Respond to guest inquiries and resolve issues promptly with a solution-oriented approach
- Coordinate with housekeeping and security teams to ensure operational readiness
- Process payments, manage cash handling procedures, and maintain accurate records
- Monitor safety protocols and emergency procedures during overnight shifts
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Flexible schedule availability including nights, weekends, and holidays
- Basic knowledge of Los Angeles attractions and transportation
- Valid California driver's license preferred