Job Description
Join our award-winning team at the Denver Grand Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in the heart of downtown Denver. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in luxury hospitality. If you thrive in fast-paced environments and excel at creating memorable moments, apply today!
Responsibilities
- Manage check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process reservations, room assignments, and billing transactions accurately
- Coordinate with housekeeping and maintenance departments for guest needs
- Execute upselling strategies for room upgrades and hotel services
- Maintain security protocols for guest keys and sensitive information
- Prepare daily reports and manage cash handling procedures
Qualifications
- Previous front desk or customer service experience preferred
- Proficiency with hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Denver area attractions and transportation