Job Description
Welcome to Grand Horizon Hospitality, where we are dedicated to providing exceptional guest experiences in the heart of Atlanta. We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our vibrant team. If you have a passion for hospitality and thrive in a fast-paced environment, we want to meet you.
As a key member of our front-line team, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive benefits package, including health insurance, paid time off, and a vibrant work culture.
Responsibilities
- Greet and welcome guests with a warm and professional demeanor upon arrival.
- Check guests in and out efficiently using property management systems (PMS).
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Process payments and manage all financial transactions accurately.
- Assist with concierge services, including recommendations for dining and local attractions.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management software.
- Ability to work flexible hours, including weekends and holidays.
- Professional appearance and attitude.