Job Description
Join the Grand Horizon Team Today!
We are looking for a charismatic and professional Front Desk Agent to join our luxury hotel in Austin, TX. If you are seeking an immediate hire position with a dynamic team and competitive benefits, this is your opportunity. Be the face of our brand and ensure every guest has a memorable stay from the moment they arrive.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive hourly wage and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Discounted room rates and meal plans.
- Opportunities for career advancement within a growing organization.
Don't miss this chance to advance your career in hospitality in the vibrant city of Austin.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to all guests upon arrival and departure.
- Reservations Management: Efficiently handle incoming calls, emails, and online bookings for room reservations.
- Check-In/Check-Out: Process guest registrations, verify payment methods, and issue room keys accurately.
- Lobby Management: Maintain a clean, organized, and welcoming lobby environment at all times.
- Guest Relations: Address guest inquiries, requests, and complaints promptly with a focus on customer satisfaction.
- Administrative Tasks: File daily reports, maintain guest history records, and assist with billing inquiries.
- Security: Adhere to all hotel safety and security protocols to ensure a safe environment for guests and staff.
Qualifications
- Experience: Minimum of 1 year of experience in a front desk or hospitality role is preferred.
- Communication: Excellent verbal and written communication skills with a professional phone manner.
- Appearance: Professional appearance and demeanor; ability to stand for extended periods.
- Software Proficiency: Comfortable using hotel management software (e.g., Opera, Micros) and MS Office Suite.
- Flexibility: Ability to work flexible shifts, including weekends, holidays, and nights.
- Education: High school diploma or GED required.