Job Description
Join our prestigious downtown hotel as a Front Desk Agent and be the first face of luxury hospitality. We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. This immediate hire position offers competitive compensation, flexible shift schedules, and growth opportunities within our award-winning team. If you thrive in dynamic settings and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage reservations, and coordinate with housekeeping/management
- Maintain lobby security and monitor access to guest areas
- Assist with concierge services and local recommendations
- Collaborate with cross-departmental teams during peak hours
- Uphold brand standards through consistent service excellence
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Valid driver's license and reliable transportation
- Basic cash handling and accounting knowledge
- Fluency in English; Spanish proficiency preferred
- Ability to stand for extended periods and lift 25 lbs