Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in Louisville! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. Perfect for hospitality enthusiasts who thrive in fast-paced environments, this role offers growth opportunities and a dynamic work culture.
Responsibilities
- Check in/out guests efficiently using PMS software
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Execute upselling techniques for premium services
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hospitality/reception experience
- Proficiency in reservation systems (e.g., Opera)
- Exceptional customer service skills
- Strong problem-solving abilities
- Ability to work flexible shifts/weekends
- Basic accounting knowledge
- Valid driver's license (preferred)