Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotels Chicago! We're seeking energetic, service-driven individuals to create unforgettable guest experiences. No prior experience required—comprehensive training provided. Enjoy competitive pay, career advancement opportunities, and a vibrant downtown location. If you're passionate about people and ready to start your hospitality journey, apply today!
Responsibilities
- Provide exceptional guest check-in/check-out services
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Proficient with basic computer systems
- Flexible availability including nights/weekends
- Positive attitude and service-oriented mindset
- No prior experience necessary—training provided