Job Description
Welcome to Grand Horizon Hotel Group, where we redefine hospitality standards. We are currently seeking a dedicated and charismatic Front Desk Agent to join our dynamic team in Houston, TX. This is an Immediate Hire position for a candidate who is passionate about guest satisfaction and thrives in a fast-paced luxury environment.
As a key member of our front-of-house team, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. If you are looking for a stable, rewarding career with immediate start opportunities and competitive benefits, we want to hear from you.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in efficiently and accurately.
- Manage hotel reservations and room assignments using our Property Management System (PMS).
- Answer incoming calls and emails promptly, addressing inquiries or directing them to the appropriate department.
- Handle guest complaints or special requests with patience and professionalism to ensure 5-star service.
- Process payments and handle cash handling with strict accuracy and attention to detail.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with concierge services, including recommendations for local dining and attractions.
Qualifications
- High school diploma or GED required; previous hotel or hospitality experience is a plus.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel PMS software (e.g., Opera, StayNTouch).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Strong problem-solving abilities and a customer-first mindset.
- Clean background check required.