Job Description
Join our award-winning team at the heart of Austin's vibrant hospitality scene! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences at our downtown luxury property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of America's most exciting cities.
What We Offer:
- Competitive hourly wage + performance-based tips
- Free parking and meal discounts
- Health, dental, and vision insurance
- Paid time off and hotel discounts nationwide
- Professional development programs
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with empathy and resolve issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate cash handling procedures
- Utilize hotel management software (Opera, Cloudbeds) efficiently
- Act as local tourism ambassador for Austin attractions and events
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with hotel management systems
- Strong problem-solving and conflict resolution skills
- Excellent communication and multitasking abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Texas Food Handler certification preferred
- Fluency in English (Spanish fluency a plus)