Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking passionate hospitality professionals to create unforgettable guest experiences in the heart of Chicago. Immediate full-time positions available with competitive benefits, growth opportunities, and a dynamic work environment. Be the first point of contact for our international guests while showcasing your exceptional service skills.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Maintain organized front desk operations and documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Chicago attractions and transportation