Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Charlotte, NC! We're urgently seeking energetic individuals to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for rapid advancement in a luxury environment. Be the first face our guests see and make every stay memorable!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain a clean and organized reception area
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Customer service mindset (no experience required)
- Ability to work flexible shifts including nights/weekends
- Valid work authorization in the US