Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Cleveland. This immediate hire opportunity offers competitive pay, comprehensive training, and career advancement in the hospitality industry. If you thrive in fast-paced environments and possess exceptional customer service skills, apply today to become the welcoming face of our luxury hotel.
Responsibilities
- Check-in/out guests efficiently with warm hospitality
- Manage reservations and room assignments accurately
- Process payments and handle cash transactions securely
- Respond to guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Maintain detailed guest records and preferences
- Uphold hotel standards for cleanliness and safety
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficient in hotel management software (e.g., Opera)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic math and cash handling proficiency
- Valid Ohio driver's license (if applicable)
- Positive attitude with attention to detail