Job Description
Join our award-winning luxury hotel in the heart of Raleigh as a Guest Services Manager. Lead our front desk team to deliver exceptional hospitality experiences to discerning travelers. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of North Carolina's most vibrant cities.
Responsibilities
- Supervise and train front desk staff on guest service protocols
- Handle VIP guest requests and resolve complex service issues
- Oversee check-in/check-out processes and room assignment systems
- Manage billing inquiries and payment processing
- Coordinate with housekeeping and maintenance teams for operational excellence
- Implement upselling strategies for premium services and rooms
- Maintain accurate guest records and confidentiality standards
Qualifications
- 3+ years of hotel front desk or guest services experience
- Proven leadership and team management abilities
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Valid North Carolina driver's license
- Hospitality certification preferred
- Spanish language skills highly desirable