Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Sunset Plaza Hotel! We're seeking energetic individuals to create memorable guest experiences in the heart of El Paso. No experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Be the welcoming face of our luxury property and build your hospitality career today!
Responsibilities
- Deliver exceptional guest service with warm, personalized check-in/check-out experiences
- Manage reservations, room assignments, and guest inquiries via phone/in-person
- Process payments accurately and maintain detailed guest records
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Utilize hotel management systems (e.g., Opera) for daily operations
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Basic computer proficiency (MS Office, point-of-sale systems)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights/weekends
- Positive attitude and willingness to learn hospitality protocols
- Valid Texas driver's license (if required for local errands)
- Bilingual (English/Spanish) preferred but not required