Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent! We're seeking energetic, guest-focused professionals to deliver exceptional experiences at our flagship El Paso location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within our expanding hospitality network. If you thrive in fast-paced environments and take pride in creating memorable stays, apply now!
Responsibilities
- Check guests in/out efficiently using hotel management software
- Manage reservations and room assignments with precision
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities to enhance guest experience
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency in reservation systems (Opera, Fidelio preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Valid Texas driver's license (if required for errands)
- Spanish bilingual skills highly preferred