Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Fort Worth. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in the thriving Texas hospitality industry. If you're passionate about customer service and thrive in dynamic environments, apply today!
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservations, room assignments, and billing inquiries
- Address guest concerns promptly to ensure satisfaction
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Provide local area recommendations and assist with guest requests
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Amadeus)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Flexible availability including weekends and holidays
- Basic knowledge of Fort Worth attractions and transportation