Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service in our vibrant downtown Indianapolis location. Enjoy competitive pay, comprehensive benefits, and immediate start in a dynamic hospitality environment. If you thrive in fast-paced settings and love creating memorable guest moments, apply today!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using hotel software
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- 1+ years front desk or customer service experience
- Proficient in hotel management systems (e.g., Opera)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts, including weekends
- Basic math and cash handling accuracy
- Positive attitude and team-oriented mindset
- High school diploma or equivalent required