Job Description
Join our award-winning team at the prestigious Riverside Hotel & Spa in downtown Jacksonville! We're seeking a dynamic Guest Services Manager to elevate our guest experience to new heights. This leadership role combines operational excellence with exceptional hospitality in one of Florida's most vibrant cities. Enjoy competitive benefits, career growth opportunities, and work in a stunning riverfront setting.
Responsibilities
- Oversee daily front desk operations and team performance
- Resolve guest concerns with empathy and efficiency
- Train and mentor guest services staff on service standards
- Manage reservation systems and occupancy strategies
- Collaborate with housekeeping and maintenance teams
- Implement revenue optimization techniques
- Ensure compliance with brand standards and safety protocols
Qualifications
- 3+ years hotel management experience required
- Proven leadership in guest services or front desk operations
- Advanced proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Strong knowledge of Jacksonville tourism landscape
- Ability to work flexible shifts including nights/weekends
- Valid Florida hospitality certification preferred