Job Description
Join our award-winning team at Grand Mesa Hotel as a Front Desk Agent! We're seeking enthusiastic professionals to deliver exceptional guest experiences in our vibrant Mesa location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in the heart of Arizona's hospitality scene. If you thrive in fast-paced environments and possess a passion for service, we want you on our team!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments, manage room assignments, and coordinate with housekeeping
- Operate hotel management software (e.g., Opera, Propertyware)
- Upsell amenities and services to enhance guest experience
- Maintain cleanliness and organization of the front desk area
- Collaborate with housekeeping, maintenance, and management teams
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with reservation systems and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Arizona driver's license (if required for errands)
- High school diploma or equivalent
- Basic knowledge of Mesa attractions and local services
- Ability to stand for extended periods and lift 25 lbs