Job Description
Join our award-winning luxury hotel in the heart of New Orleans! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while showcasing the city's vibrant culture. You'll be the cornerstone of our hospitality team, ensuring seamless operations and creating memorable stays for international travelers and local guests alike.
As a key ambassador of our brand, you'll embody Southern charm and professionalism while handling high-volume check-ins, managing VIP requests, and resolving guest inquiries with grace. This full-time role offers competitive benefits, career growth opportunities, and the chance to work in one of America's most dynamic cities.
Responsibilities
- Manage check-in/check-out procedures for 100+ guests daily with efficiency and warmth
- Handle reservations, room assignments, and special requests using Opera PMS system
- Resolve guest concerns proactively while maintaining service excellence standards
- Process payments accurately and reconcile daily financial transactions
- Coordinate with housekeeping, maintenance, and concierge teams for flawless operations
- Train new staff on front desk protocols and customer service best practices
- Maintain detailed records of guest preferences for personalized experiences
Qualifications
- 2+ years hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Marriott Bonvoy) preferred
- Exceptional communication skills with multilingual capabilities a plus
- Strong problem-solving abilities and conflict resolution expertise
- Flexible availability including nights, weekends, and holidays
- Valid Louisiana hospitality certification or willingness to obtain
- Knowledge of New Orleans attractions and local recommendations