Job Description
Join Our Team as a Part-Time Front Desk Agent in New Orleans, LA!
Are you a charismatic individual with a passion for hospitality? The French Quarter Hospitality Group is seeking a dedicated Part-Time Front Desk Agent to join our esteemed team. As the face of our hotel, you will play a pivotal role in creating memorable guest experiences from the moment they arrive. We pride ourselves on delivering world-class service, and we need someone with the same level of enthusiasm and professionalism.
Why Choose Us?
- Competitive hourly pay ($15.00 - $18.00)
- Flexible scheduling to fit your lifestyle
- Employee discounts on dining and accommodations
- Opportunities for growth within the hospitality industry
Don't miss this chance to advance your career in a vibrant city known for its culture and hospitality. Apply today!
Responsibilities
- Check guests in and out efficiently, ensuring all necessary documentation and payments are processed accurately.
- Answer incoming phone calls and emails promptly, providing information regarding hotel amenities, local attractions, and directions.
- Handle guest inquiries, complaints, and requests with a positive attitude and problem-solving mindset.
- Manage the front desk lobby area, ensuring it is clean, organized, and welcoming at all times.
- Assist in coordinating housekeeping requests and maintenance tickets to ensure guest satisfaction.
- Process wake-up calls, room service orders, and other special guest requests.
- Collaborate with the front office team to maintain accurate occupancy and revenue reports.
Qualifications
- High school diploma or equivalent required.
- Previous experience in front desk operations or guest services is preferred.
- Proficiency in using hotel management software and computer systems (e.g., Opera, MS Office).
- Strong verbal communication skills and a professional telephone manner.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Must possess a friendly demeanor and a genuine desire to help others.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).