Job Description
Join our award-winning team at Grandview Hospitality Group as an immediate-hire Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in our downtown Minneapolis location. This full-time shift-based role offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. If you thrive in fast-paced environments and excel at creating memorable guest interactions, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly while maintaining brand standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling opportunities for premium rooms and amenities
- Maintain lobby area presentation and security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Minneapolis attractions and transportation
- Valid driver's license and reliable transportation
- High school diploma or equivalent required