Job Description
Join the prestigious Grand Harbor Hotel, Baltimore's premier luxury waterfront destination, as a Front Desk Agent. We're seeking a charismatic professional to deliver exceptional guest experiences while representing our commitment to excellence. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our award-winning hospitality team.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations and room assignments using Opera property management system
- Resolve guest inquiries and concerns promptly with proactive problem-solving
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments and maintain accurate financial records
- Uphold brand standards through professional appearance and service excellence
- Assist with VIP guest experiences and special event coordination
Qualifications
- Minimum 2 years hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Valid Maryland driver's license (for valet coordination)
- Strong attention to detail and multitasking abilities
- Basic knowledge of Baltimore attractions and transportation
- High school diploma or equivalent; hospitality degree preferred