Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Plaza Hotel in Charlotte! We're seeking enthusiastic individuals with a passion for hospitality to create memorable guest experiences. No prior experience required – we provide comprehensive training to launch your career in the hotel industry. Enjoy competitive pay, benefits, and opportunities for advancement in one of North Carolina's most vibrant cities.
Responsibilities
- Warmly welcome and check in/out guests with efficiency and professionalism
- Manage reservations and room assignments using our proprietary booking system
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- High school diploma or equivalent required
- Exceptional customer service skills and friendly demeanor
- Strong communication and problem-solving abilities
- Proficiency with basic computer systems
- Ability to work flexible shifts including weekends and holidays
- No experience necessary – training provided
- Must be authorized to work in the United States