Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Wichita! We're seeking enthusiastic individuals to deliver exceptional guest experiences in a vibrant downtown setting. No experience required—just your passion for service and willingness to learn. Enjoy competitive pay, comprehensive training, and growth opportunities in the heart of Kansas.
What We Offer:
- Full-time schedule with benefits (health, dental, vision)
- 401(k) with company match
- Employee discounts on hotel stays and dining
- Free parking and uniform allowance
- Recognition programs for outstanding performance
Responsibilities
- Warmly greet and register guests, ensuring seamless check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly, escalating complex issues to management
- Maintain accurate records of guest communications and preferences
- Coordinate with housekeeping and maintenance teams to resolve room-related requests
- Process payments, handle cash transactions, and balance daily reports
- Promote hotel amenities and local attractions to enhance guest experiences
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Strong organizational abilities and attention to detail
- Proficiency with basic computer systems (reservation software a plus)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- No prior experience required—comprehensive training provided
- Must be available for flexible shifts including nights, weekends, and holidays