Job Description
Are you a people person with a passion for hospitality? Grand Horizon Hotels & Resorts is seeking a dynamic and detail-oriented Front Desk Agent to join our growing team in Phoenix, Arizona.
We are looking for someone who thrives in a fast-paced environment and is committed to providing an unforgettable guest experience. As a Front Desk Agent, you will be the face of our hotel, ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive.
Why Join Our Team?
- Competitive hourly wage ($18 - $23/hr)
- Immediate hiring process for the right candidate
- Comprehensive training programs and career advancement
- Employee discounts on dining and hotel stays
- Supportive and inclusive work culture
If you are ready to kickstart your career in the hospitality industry, we want to hear from you.
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and room key issuance with accuracy and speed.
- Greet guests warmly upon arrival and provide exceptional customer service throughout their stay.
- Answer and direct incoming phone calls and emails promptly and professionally.
- Handle guest inquiries, requests, and complaints efficiently to ensure high satisfaction levels.
- Process payments and manage accurate daily sales reports using hotel property management systems (PMS).
- Maintain the cleanliness and organization of the lobby, reception area, and common spaces.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms meet quality standards.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality, guest services, or a related field preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Must be able to stand for extended periods and lift up to 20 lbs.
- Certification in hospitality or guest relations is a plus.