Job Description
Join our award-winning team at Pacific Gateway Hotel as a Front Desk Agent and become the first point of contact for our valued guests! We're seeking a charismatic hospitality professional to deliver exceptional service while managing check-in/out procedures, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in beautiful San Diego. Immediate positions available – start your hospitality career today!
Responsibilities
- Manage seamless guest check-in/check-out procedures using property management systems
- Handle reservations, modifications, and room assignments with precision
- Respond to guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Uphold brand standards through professional appearance and service excellence
- Contribute to a positive team environment through clear communication
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with attention to detail
- Ability to multitask in a fast-paced environment
- Valid California driver's license (if required for errands)
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of San Diego area attractions and transportation