Job Description
Welcome to The Grand Harbor Resort & Spa, where luxury meets Southern hospitality. We are currently seeking a high-energy and guest-focused Front Desk Agent to join our immediate hiring team. If you are looking for a rewarding career in the hospitality industry with opportunities for rapid growth, this is the perfect opportunity for you.
In this role, you will be the first point of contact for our valued guests, setting the tone for an exceptional stay. We pride ourselves on our upscale amenities, including a rooftop pool, fine dining, and spa services. We offer a competitive benefits package, including health insurance, paid time off, and employee discounts.
Why Apply?
- Immediate Start: We are hiring now and ready to onboard talented individuals immediately.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Growth Opportunities: Clear career progression paths within our luxury hotel group.
Responsibilities
- Check guests in and out efficiently using the property management system (PMS).
- Handle guest inquiries, complaints, and requests with the utmost professionalism and empathy.
- Process payments accurately and manage reservations.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping to ensure rooms are ready for new arrivals.
- Provide exceptional concierge services and local recommendations.
- Assist with administrative tasks such as filing, data entry, and mail distribution.
Qualifications
- Minimum of 1 year of experience in hotel front desk operations or customer service.
- Strong computer proficiency in Microsoft Office and PMS software (e.g., Opera, Micros).
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible schedules, including weekends, nights, and holidays.
- High school diploma or GED required.
- Ability to stand for extended periods and lift up to 25 lbs.