Job Description
We are seeking a highly motivated and personable Front Desk Agent to join our award-winning hospitality team in Long Beach. If you are looking for immediate employment and want to work in a dynamic, guest-focused environment, this is your opportunity.
As the face of our hotel, you will be responsible for creating a welcoming atmosphere for our guests. We pride ourselves on excellence and offer a competitive compensation package along with opportunities for career growth.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests upon arrival and ensure a smooth check-in process.
- Guest Relations: Act as the primary point of contact for guests, answering questions, providing local recommendations, and resolving any issues with empathy and efficiency.
- Operational Support: Manage daily front desk operations, including check-outs, billing, and handling phone inquiries.
- Room Management: Monitor room availability and assist with room status updates to the housekeeping team.
- Security: Verify guest identities, handle lost and found items, and ensure the safety of guests and property.
- Documentation: Accurately complete all necessary paperwork and maintain guest profiles in the Property Management System (PMS).
Qualifications
- Experience: Minimum of 1 year of experience in front desk operations or hospitality is preferred.
- Communication: Excellent verbal communication skills with a friendly and professional demeanor.
- Software: Proficiency in Microsoft Office Suite and experience with hotel PMS software (e.g., Opera, StayNTouch) is a plus.
- Appearance: Must maintain a professional appearance and grooming standards at all times.
- Flexibility: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Education: High school diploma or GED required.