Job Description
Welcome to the Grand Horizon Hotel, where luxury meets exceptional hospitality. We are currently seeking a dynamic and professional Front Desk Agent to join our immediate hire team in the heart of Los Angeles. As the first point of contact for our guests, you will play a pivotal role in ensuring a memorable stay for every visitor.
We pride ourselves on our commitment to excellence, offering a competitive salary, comprehensive benefits package, and a collaborative work environment. If you are an experienced hospitality professional looking for immediate employment and a chance to shine in a top-tier establishment, we want to hear from you.
Responsibilities
- Check guests in and out efficiently using our property management system (PMS) and ensure all registration cards are completed accurately.
- Answer incoming calls and respond to guest inquiries via email and chat in a timely and professional manner.
- Handle guest complaints, requests, and special arrangements with empathy, efficiency, and a solutions-oriented approach.
- Process payments and manage cash transactions, reconciling daily deposits with precision.
- Maintain the cleanliness, organization, and professional appearance of the front desk area and lobby.
- Collaborate closely with housekeeping, maintenance, and restaurant teams to ensure seamless guest experiences.
- Upsell hotel amenities, room upgrades, and dining packages to enhance revenue and guest satisfaction.
Qualifications
- High school diploma or equivalent required; hospitality or hotel management degree is a plus.
- Minimum of 1-2 years of experience in front desk operations, guest services, or a related field.
- Strong computer literacy, including proficiency with PMS software (e.g., Opera, Micros, StayNTouch).
- Excellent verbal communication and interpersonal skills with a warm and welcoming demeanor.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Professional appearance and demeanor at all times.
- Fluency in English; knowledge of a second language is highly desirable.