Job Description
Join our award-winning team at Grand Hospitality Group and deliver exceptional guest experiences in the heart of San Jose! We're seeking passionate hospitality professionals to elevate our luxury hotel operations. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of California's most vibrant cities.
Responsibilities
- Deliver personalized guest service through check-in/out, concierge assistance, and issue resolution
- Manage room inventory and coordinate housekeeping/ maintenance requests
- Process payments accurately and maintain financial transaction records
- Train and mentor junior staff on service standards and operational procedures
- Implement safety protocols and ensure compliance with health regulations
- Collaborate with food & beverage, events, and security teams
- Contribute to continuous improvement initiatives
Qualifications
- Minimum 2 years luxury hotel or high-end hospitality experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Valid California Food Handler's/ServSafe certification
- Flexible availability including nights, weekends, and holidays
- Bilingual English/Spanish preferred
- Ability to lift 25 lbs and stand for extended periods