Job Description
Welcome to The Grand Imperial Hotel, a beacon of luxury and excellence in the heart of Manhattan. We are currently seeking a dynamic and professional Front Desk Agent to join our elite hospitality team. We pride ourselves on delivering unparalleled guest experiences, and we are looking for a dedicated individual who shares our passion for service excellence.
We are offering Immediate Hire opportunities for the right candidates, allowing you to start your career with us without delay. As a vital link between our guests and our services, you will play a crucial role in creating a welcoming and seamless stay for every visitor.
Responsibilities
- Provide exceptional front desk service, including efficient check-ins, check-outs, and room assignments with a warm, personalized touch.
- Manage all incoming communications, including phone calls, emails, and inquiries, ensuring prompt and professional responses.
- Act as the primary point of contact for guests, offering recommendations for local dining, entertainment, and transportation.
- Resolve guest concerns and complaints swiftly and effectively to ensure high satisfaction and loyalty.
- Maintain the pristine appearance of the lobby, reception area, and front desk workspace at all times.
- Collaborate closely with housekeeping and maintenance teams to ensure room readiness and property upkeep.
- Process payments accurately and manage daily financial transactions and credit card verifications.
Qualifications
- High school diploma or GED required; previous hospitality experience is a strong advantage.
- Familiarity with Property Management Systems (PMS) such as Opera or Micros is preferred.
- Excellent verbal communication skills with a polished and professional telephone manner.
- Strong problem-solving abilities and the capacity to remain calm under pressure during peak hours.
- Ability to work flexible shifts, including weekends, holidays, and evening hours.
- Professional appearance and demeanor that aligns with our luxury brand standards.