Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Plaza Hotels in Houston, TX! We're seeking energetic individuals with a passion for customer service to create memorable guest experiences. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and a vibrant work environment. Perfect for career changers, recent graduates, or those seeking immediate employment. Apply now and start your journey in the exciting world of hospitality!
Responsibilities
- Provide exceptional customer service to hotel guests, including check-in/check-out procedures
- Manage reservations and room assignments using hotel management software
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and other departments
- Uphold brand standards and maintain a clean, professional lobby area
- Assist with emergency procedures and ensure guest safety
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Customer service mindset with problem-solving abilities
- Willingness to work evenings, weekends, and holidays
- No prior experience required – training provided