Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hotel New Orleans! We're seeking enthusiastic, customer-focused individuals to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy a vibrant work environment in the heart of New Orleans with competitive pay, flexible scheduling, and opportunities for growth. If you're passionate about creating exceptional guest experiences and thrive in fast-paced settings, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and cleanliness policies
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (GED)
- Exceptional communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to learn
- Ability to work flexible hours, including nights/weekends
- Valid driver's license (preferred for local errands)