Job Description
Are you looking for a rewarding career opportunity with immediate start availability and no prior experience needed?
Sunrise Hotel Group is currently seeking energetic and dedicated Front Desk Agents to join our dynamic team in El Paso. We pride ourselves on providing top-tier hospitality and are looking for individuals who are ready to learn, grow, and represent our brand with pride. If you have a friendly demeanor and a strong work ethic, we want to meet you.
Be the first face our guests see and ensure they have a memorable stay. We offer competitive pay, comprehensive training, and a supportive work environment.
Responsibilities
- Guest Reception: Provide a warm, professional welcome to all guests upon arrival and departure, ensuring a positive first impression.
- Check-In/Out: Process guest check-ins and check-outs efficiently, handling reservations and room assignments accurately.
- Communication: Answer incoming calls, manage the switchboard, and respond to guest inquiries regarding local services and amenities.
- Administrative Support: Perform light administrative duties, including data entry, mail distribution, and maintaining the reception area.
- Problem Resolution: Address guest concerns promptly and courteously, escalating complex issues to management when necessary.
- Security & Safety: Monitor the lobby and surrounding areas to ensure the safety and security of guests and property.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure guest rooms and public spaces meet quality standards.
Qualifications
- No Experience Required: We welcome entry-level candidates and provide on-the-job training for the right motivated individuals.
- Communication Skills: Excellent verbal and written communication skills with a friendly, approachable tone.
- Professionalism: Must present a neat, professional appearance and demonstrate a positive attitude.
- Computer Skills: Basic computer literacy and ability to learn property management systems quickly.
- Attention to Detail: Ability to handle sensitive information with confidentiality and manage cash transactions accurately.
- Flexibility: Willingness to work varying shifts, including weekends, holidays, and evenings.