Job Description
Join our award-winning team at Pacific Gateway Hotels in downtown Seattle! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our iconic waterfront property. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most vibrant cities. Immediate openings available for motivated individuals ready to make their mark in luxury hospitality.
Responsibilities
- Provide exceptional front desk services including check-in/out, reservations, and guest inquiries
- Handle guest complaints with professionalism and resolve issues promptly
- Process payments and manage cash drawer with accuracy
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed guest records and preferences in property management system
- Assist with emergency procedures and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Basic knowledge of Seattle attractions and transportation
- High school diploma or equivalent required
- Ability to stand for extended periods and lift up to 25 lbs