Job Description
Join our award-winning luxury hotel in Richmond, Virginia, as a Full-Time Hotel Manager. Lead our exceptional team in delivering unparalleled guest experiences while driving operational excellence and profitability in a dynamic hospitality environment.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and loyalty
- Manage staff scheduling, training, and performance evaluations
- Monitor financial performance including budgeting, expense control, and revenue management
- Ensure compliance with health, safety, and brand standards
- Coordinate with sales and marketing teams for corporate events and group bookings
- Handle guest complaints and resolve issues with professionalism
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years of progressive hotel management experience
- Proven track record of improving guest satisfaction scores
- Strong financial acumen with P&L management experience
- Excellent leadership and team development skills
- Proficiency in hotel management software (Opera, etc.)
- Valid Virginia hospitality certification preferred
- Exceptional communication and problem-solving abilities