Job Description
Are you a charismatic professional with a passion for exceptional service? Premier Hospitality Solutions is currently seeking a dynamic Front Desk Agent to join our team in Oklahoma City immediately.
As the first point of contact for our valued guests, you play a pivotal role in shaping their experience. We pride ourselves on delivering world-class hospitality and are looking for a dedicated individual to represent our brand with excellence.
Why Join Us?
We offer competitive compensation, comprehensive benefits, and a supportive work environment that fosters career growth.
Responsibilities
- Execute efficient guest check-in and check-out procedures using state-of-the-art property management systems.
- Greet all visitors and clients warmly, ensuring a welcoming atmosphere from the moment they arrive.
- Manage incoming phone calls and correspondence with professionalism and accuracy.
- Address guest inquiries, requests, and resolve any issues promptly to ensure 100% guest satisfaction.
- Handle cash transactions and perform daily reconciliation of the front desk drawer.
- Collaborate with housekeeping and maintenance teams to ensure the facility is pristine.
Qualifications
- Previous experience in hospitality or front desk operations is preferred, but we are willing to train the right candidate for immediate hire.
- Proficiency in Microsoft Office Suite and familiarity with hotel PMS software (e.g., Opera, Micros) is a plus.
- Strong verbal communication skills and a friendly, approachable demeanor.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Strong problem-solving skills and the ability to remain calm under pressure.